This is really nice. We are going to try it for hard-to-reproduce browser issues in one of our apps.
Feature request: Could you add some meta-data to the notification email with user-agent info? Would be nice to get browser, OS, screen res, js and flash support, and anything you can get about network properties (DSL, dial-up, hostname and location, etc).
Fog Creek Copilot (http://copilot.com/) one-ups this by allowing you to just fix the broken machine--and it's free on weekends. No, it's not perfect, and yes, Show Me What's Wrong and its ilk definitely have their place, but if it's just family and friends, why not cut out the frustrating reinterpretation of the screencast?
This could easily be used to share development/design feedback with a team. One of the more frustrating limitations of working from home is the difficulty in showing a few someones a quick screen share. We've used iChat for this in the past, but it proved to be buggy and crash prone. This looks like it might fit the bill.
Nice. How about live streaming ? Often my "friends & family" simply get confused by some gui and the best way to help them starts by asking them to click on the 'tightvnc server' icon on their desktop.
seems to me that you need to install some software to share your screen. that is much more complicated than what was showed in this screencast. since most people that need help with fixing a problem on their computer probably also would have trouble installing and using the zolved.com screen share utility this site is a vast improvement.
Feature request: Could you add some meta-data to the notification email with user-agent info? Would be nice to get browser, OS, screen res, js and flash support, and anything you can get about network properties (DSL, dial-up, hostname and location, etc).