100 times this. The hardware is great. The software sucks.

I literally can't believe in 2024 it's still not straight forward to "send a blog post from my phone to my remarkable" without some mangling happening along the way. It was genuinely jawdropping for me, I ended up contacting an employee on LinkedIn to confirm that this wasn't a well supported workflow

Other people in this thread are saying that you can run your own software on it. If that is the case, it should be easy to integrate whatever you want, or am I mistaken?

I believe adding extra components (i.e. custom software) would classify as the "mangling" GP wanted to avoid.

Friend, like 50% of the content on this website is blog posts. Are there only six of us? Are all these accounts just bots? Are you even real? Am I even real????

The guys my dad goes to the diner with still have cassette players in their trucks. When they look around they see other cassette listeners.

I read blog posts

Neat! I never said you didn’t.

My point was that overall, “blog post readers” are now in the minority — even if they tend to hang out with each other.

And it’s not surprising that supporting the needs of “blog post readers” is no longer a priority for many companies — including Remarkable.

Congrats on the launch, and thanks for using Intercom (co-founder here)

Is that the chat thing that pops up in the bottom right corner? It is the most annoying thing in the world. Because it pops up uninvited, and obscures the page content I am trying to read. So annoying.

I hate it so much when it rings out of nowhere and I don't even know which tab it is.

Thanks! We got quite a few good enterprise leads from Intercom chats.

Thanks for featuring Intercom in your site :-)

Hello Des, I recently watched the intercom video series that kicked off about AI. I thought it was absolutely terrific! Great production and content.

I wrote about how we did it at Intercom here: https://www.intercom.com/blog/how-intercom-got-our-first-cus...

In short it was a combination of individual customer outreach our CTO jumped on Skype (yes Skype) to help with installing, I did handholding through onboarding, I ran "webinars" to like 4 people, or less. Everything was just tiny tiny steps.

I think we addressed this specifically when I spoke about Bloom's taxonomy.

every b2c app needed a native app (two actually)

every web only consumer product basically died

what is true is that b2b products didn't need them, or needed them as "companion apps", not full replacements.

Flickr → Instagram (Had FB not bought Insta, it could have been Facebook to Insta too) Plenty of Fish → Tindr

I absolutely love it, well done!

Thanks a lot!

Congrats Paras!

Hey folks, Author of that post (but not the story contained in it) here.

Jerry Weinberg published that story in a book titled The Secrets of Consulting. It's a very good book though, going by the comments here, many of you won't like it (or have never consulted).

I published this piece ~7 years ago I'd say, it popped up today as Jerry died sadly a couple of days ago (a real loss, if this style of article isn't for you, you might enjoy The Psychology of Computer Programming[1]).

Anyways, just wanted to give context here amongst the criticisms.

[1] https://www.amazon.com/Psychology-Computer-Programming-Silve...