Disclosure: I'm an engineer at USDS and these are my own opinions.
I absolutely agree that the interface that most citizens use to government can be better. President Obama agrees with you (from his sxsw remarks):
"I could change the politics of America faster than just about anything if I could just take control of all the DMVs in the country."
"If their primary interaction with government is the IRS, you just don’t have a good association with government when you’re writing that check."
USDS has been working with the IRS to help them get their Transcript service back online with better identity proofing though admittedly just a small step in a better online experience. (irs.gov/transcript)
A number of state and local governments have been making improvements as well (much harder to see if your state or your local government has not been). I'd encourage you to search them out or even start it.
I absolutely agree that the interface that most citizens use to government can be better. President Obama agrees with you (from his sxsw remarks):
"I could change the politics of America faster than just about anything if I could just take control of all the DMVs in the country."
"If their primary interaction with government is the IRS, you just don’t have a good association with government when you’re writing that check."
USDS has been working with the IRS to help them get their Transcript service back online with better identity proofing though admittedly just a small step in a better online experience. (irs.gov/transcript)
A number of state and local governments have been making improvements as well (much harder to see if your state or your local government has not been). I'd encourage you to search them out or even start it.