They are also a very large, non-homogenous business which has had some great people work for them as well as some very shitty people.
The best managers there are the ones who largely disregard the incentives placed before them and respect the complexities of working at such a large scale. It sounds like the people who would show up at your dad's were enabled by management who cared more about bottom line sales than understanding how to appropriately treat a supplier with limited volume.
I'm sorry this was the experience you had, but there are just as many talented, respectful, and generally honorable people that work there and I wouldn't want them to get lumped in with the scum. (Source, have worked at WM home office)
The best managers there are the ones who largely disregard the incentives placed before them and respect the complexities of working at such a large scale. It sounds like the people who would show up at your dad's were enabled by management who cared more about bottom line sales than understanding how to appropriately treat a supplier with limited volume.
I'm sorry this was the experience you had, but there are just as many talented, respectful, and generally honorable people that work there and I wouldn't want them to get lumped in with the scum. (Source, have worked at WM home office)