Was just going to recommend reading this book, glad someone did already. Being in tech/IT, you will be able to identify each of the characters in your work environment at one point or another.
One of the best things about reading these books, IMO, is that I finally have the vocabulary to speak to management. Before I'd say the exact same thing, but I didn't know they had a term for what I wanted (value stream maps, for instance) and we couldn't communicate. Now that I can speak in management terms, they're listening to my inputs because we understand each other.
