I bought a 2017 model in February.

It’s already had one keyboard replacement.

The . Key stopped working.

Can’t wait to have this thing replaced because the keyboard breaks regularly enough before the three years of AppleCare runs out.

That sounds pretty awful. Luckily I haven’t personally had any keyboard troubles (I’ve had it since release and travel with it frequently), but if I had I’d probably be a lot less positive about it (:

Getting the keyboard fixed isn't dependant on Apple Care. They have a 4 year program to fix any issues, outside of warranty.

I wonder what happens if you have a keyboard issue AND your logic board dies at the same time after the first year? Will they replace the logic board for free, given that the keyboard was malfunctioning?

Happened to me (in Europe).

Keyboard was replaced twice. Logic board died too (along with the data on SSD since it's soldered on).

All repairs were done for free by the Apple store, but of course I lost about 10 days of work (or at least I didn't have my main laptop).

If they can't boot up the machine they won't fix the keyboard since they can't test it.

I also really like the new keyboard. It’s definitely the best non-mechanical keyboard I have typed on and I really enjoyed using it. However, like five or six keys are stuck, space and shift work only if I hit them in the center and the 7 key has key chartering worse than a broken Cherry MX.

It’s a pity and I am looking forward to buying a new MacBook with a hopefully more reliable keyboard shortly.

So, hold on--let me try to understand.

You like the keyboard, even if 5-6 keys are stuck, and the space and shift only work if you hit them in a certain spot.

On top of that, you're looking to give Apple even more trust any money, when you know that they haven't fixed those problems?

Why!

What a great summary! Thing is, if the keys work, I love typing on them. I read that the new releas has improvements and I hope they work.

Concerning the second point; I use some Mac-only tools plus Microsoft Office plus developer tools like Docker, terminals, etc. Combined with the need to have a reliably working machine, I have no choice other than buying a Mac again at this point. Was looking into buying a Carbon X1 with Linux, but it just doesn’t work for me.

> I read that the new releas has improvements and I hope they work

There are no improvements related to keys not working, only less clicky.

> Combined with the need to have a reliably working machine, I have no choice other than buying a Mac

That's funny, I would think that a machine where about 1/4 of the keys don't work properly (or work at all)--which can die and take all your data with it, is not exactly the definition of neither "working" nor "reliably".

What am I missing here..?

> There are no improvements related to keys not working, only less clicky.

People say they changed something related to dust and sticky keys.

> What am I missing here..?

You’re missing that there’s more than just the keyboard. Even with the keyboard broken, the device has a long battery life, good screen and the software works. I can open it and start working - which is extremely important, when you’re at a client to present something. And that is something i have yet to experience with a Linux or Windows notebook.

Frankly speaking, if I could, I’d switch to using CentOS as main OS.

OK, now I see why Apple is able to keep selling $2000 laptops that are not good at being laptops.

Same, I also actually like the keyboard. When I'm not using it, I'm using Topre switches or Cherry Browns. I'm worried about the durability issues, though.

I think the touch bar sucks, but I like the touch login button.

I don't know how you can work on those keyboards. I feel lost when I am not on my mechanical keyboard.