Sure, I can do that again. My previous tedious interaction with your support department ended in this conclusion:
>Sometimes, when the ProtonMail app is updated to a new version and that update is bigger and more incremental, that could happen.
That's unsatisfactory. However it does not address the complaint I had at the time that every once in a while a notification appears that tells me I have been logged out, with no explanation. I don't know if that still happens, as I cannot be bothered to keep logging in on my phone. I'll give it a new try now.
Retrieving that quote for you meant I had to browse my Protonmail archive. I could log in via web, but for some reason your TOTP works differently from everywhere else: I have to enter it every time, and there is no way for me to "remember this browser". I could use the Bridge, but for some reason the Bridge, too, logs me out whenever it feels like it. Again, I have to enter both factors with no option to trust permanently.
Do you see how these paper cuts could demotivate me?
>Sometimes, when the ProtonMail app is updated to a new version and that update is bigger and more incremental, that could happen.
That's unsatisfactory. However it does not address the complaint I had at the time that every once in a while a notification appears that tells me I have been logged out, with no explanation. I don't know if that still happens, as I cannot be bothered to keep logging in on my phone. I'll give it a new try now.
Retrieving that quote for you meant I had to browse my Protonmail archive. I could log in via web, but for some reason your TOTP works differently from everywhere else: I have to enter it every time, and there is no way for me to "remember this browser". I could use the Bridge, but for some reason the Bridge, too, logs me out whenever it feels like it. Again, I have to enter both factors with no option to trust permanently.
Do you see how these paper cuts could demotivate me?