Some customers can choose, I recently decided not to fly to HK.

Retric · on Sept 17, 2019

That sounds like you’re saying you are not a customer. What exactly is your point?

I mean if you where a visited in the past with first hand knowledge that decided not to come back, then PR is not going to have an impact.

short_sells_poo · on Sept 17, 2019

Parent is saying they are a customer shopping for holiday/business destinations and they decided to to do business with HK. In other words, HK just lost a sale.

Retric · on Sept 17, 2019

Customer is one who purchases something as in that’s what it means. So they can’t be a HK customer if they don’t make a purchase.

Potential customer’s is generally referred to a Lead specifically to make this distinction.

filoleg · on Sept 17, 2019

This is just pure pedantry, because your whole argument would become null if the parent said "potential customer" instead of "customer".

I would consider it null already, given that the parent described their situation very explicitly, and it is clear as day that the situation implied "potential" in "customer".

Retric · on Sept 17, 2019

As written it’s an ambiguous statement. You’re assuming they used customer incorrectly.

Though, if they said potential customer that would not be a rebuttal of dsfyu404ed.