Somewhat ironically books are the only area in which I have personally been dissatisfied with Amazon so far. (Since my first order from them, in 1998.)
A book I ordered recently arrived in a flimsy envelope instead of a box. Needless to say it was damaged. Nothing major but having paid $30 for a 150-page paperback, I thought it was reasonable to complain. No problem.
The replacement book came in the same envelope, with slightly different but still obvious damage.
To my shame, I kept the second book. But next time I want to buy a physical book, I'll certainly look elsewhere.
A book I ordered recently arrived in a flimsy envelope instead of a box. Needless to say it was damaged. Nothing major but having paid $30 for a 150-page paperback, I thought it was reasonable to complain. No problem.
The replacement book came in the same envelope, with slightly different but still obvious damage.
To my shame, I kept the second book. But next time I want to buy a physical book, I'll certainly look elsewhere.