Just venting. The idea that the business should be set up to convenience the counter staff, is where it went off the rails. That's what I mean to criticize, perhaps with hyperbole.
But be honest, we've all been to the shop where the staff seems to think they're in their own kitchen, chatting up their mates and whoa! somebody wants me to sell them a coffee??
I grew up on a farm. We worked. It wasn't intended to be entertaining, or self-fulfilling, or respectful of the personal choices of the worker. It was pitching hay, spreading manure.
The idea that kind of work is 'wrong' and workers are supposed instead to be supported in a congenial frame of mind with their personal space respected and only kind, polite people to interact with, is a pretty hipster notion. You take the money, you better deliver the performance required.
But be honest, we've all been to the shop where the staff seems to think they're in their own kitchen, chatting up their mates and whoa! somebody wants me to sell them a coffee??
I grew up on a farm. We worked. It wasn't intended to be entertaining, or self-fulfilling, or respectful of the personal choices of the worker. It was pitching hay, spreading manure.
The idea that kind of work is 'wrong' and workers are supposed instead to be supported in a congenial frame of mind with their personal space respected and only kind, polite people to interact with, is a pretty hipster notion. You take the money, you better deliver the performance required.