>And yes - when you get locked out of even a paying account because some state machine gets screwed up (looking at you gsuite admin onboarding flow with some kind of zombie state issues) you CANNOT get an actual person who can help.
Glad you brought this one up. I had an issue with an enterprise account where I was attempting to access work and code I had contained in a doc I created for the client. I was the owner and creator of the doc, but somehow I got stuck in a loop where I had to request permission from myself.
Google "Support" was basically nonexistent - I had to ask our company adminstrator, who told me only they could get access to speak with a human, and even that wouldn't be able to be done immediately.
I ended up redoing all the work. AWS and Microsoft, in comparison, have had excellent enterprise support.
Glad you brought this one up. I had an issue with an enterprise account where I was attempting to access work and code I had contained in a doc I created for the client. I was the owner and creator of the doc, but somehow I got stuck in a loop where I had to request permission from myself.
Google "Support" was basically nonexistent - I had to ask our company adminstrator, who told me only they could get access to speak with a human, and even that wouldn't be able to be done immediately.
I ended up redoing all the work. AWS and Microsoft, in comparison, have had excellent enterprise support.