Reparations would show an actual sense of responsibility. Firing someone would be appropriate if they were negligent. Other measures might be more appropriate. Is it enough that any time there's a Cloudflare incident, all we get are lengthy blog posts and sorries from Cloudflare?
I understand the point being made here, but what are those affected supposed to take away? Cloudflare made a mistake that caused (x millions of dollars of lost online commerce revenues, y number of missed telehealth sessions, etc.) and since we do not punish mistakes, nothing was done. Sorry everyone!
Understood. Typically, as a company, you write -
1) what went wrong
2) how did it go wrong
and
3) what you have or will put in place to prevent it from ever happening again
It's a learning process for all involved, really.
From the affected parties point of view, well, they should diversify their network a bit better. End users should hold those companies feet to the fire, not Cloudflare's.
Firing people for making mistakes is just going to foster a culture of secrecy and shame. Being so quick to fire is not how you retain talent and it isn't how you foster a healthy, blameless development culture in your workplace.
> Firing someone would be appropriate if they were negligent
Maybe, but making mistakes is far from negligence. Besides which, if a single person can accidentally break your system, at least at Cloudflare's scale, that's an organizational failure, not a personal failure.
