These "fire the bad customers" blog entries regurgitate on here with regularity, and it reads like a fan fiction more than an actual description of events.
Further some of the examples are terrible. If, for instance, you've made multiple product changes for a free customer, the problem isn't that the free customer exists, it's that you didn't have any check early on against doing that.
"Can you change this for me?"
"No." Alternately, "Sure, that would be $2750 up front"
Etc.
Customers bothering you on WhatsApp? Again, maybe the customer isn't the problem...
Further some of the examples are terrible. If, for instance, you've made multiple product changes for a free customer, the problem isn't that the free customer exists, it's that you didn't have any check early on against doing that.
"Can you change this for me?" "No." Alternately, "Sure, that would be $2750 up front"
Etc.
Customers bothering you on WhatsApp? Again, maybe the customer isn't the problem...