This is why my new strategy is to avoid purchasing mission-critical components of my infrastructure from gigantic vendors.
For example, right now I could be using Azure SSO, which would have been free with Office 365 at the level we're bought in at, and then all of my other cloud products would be just as inaccessible as Office 365 is. Even when it is working, I could have an edge case issue and never see a feature added or a bug fixed to help me at all. Or, I could go with a 3rd party authentication company, and get a product that their company lives or dies on. My experience is that, if chosen well, you'll get a much better experience even though you have to do some legwork here and there to make things work together.
For example, right now I could be using Azure SSO, which would have been free with Office 365 at the level we're bought in at, and then all of my other cloud products would be just as inaccessible as Office 365 is. Even when it is working, I could have an edge case issue and never see a feature added or a bug fixed to help me at all. Or, I could go with a 3rd party authentication company, and get a product that their company lives or dies on. My experience is that, if chosen well, you'll get a much better experience even though you have to do some legwork here and there to make things work together.