Which is one reason why they've switched to subscription systems to PC applications as well - Adobe's suite comes to mind, Office365, and probably Autocad and co as well?
Because their old system didn't work. They were forced to always bolt on new features and redesigns, whether they added value or not. And there were plenty of people who never upgraded, because what they had worked just fine.
Because their old system didn't work. They were forced to always bolt on new features and redesigns, whether they added value or not. And there were plenty of people who never upgraded, because what they had worked just fine.