My main annoyances with the Atlassian suite are mostly the bugs: for example, they have 3 different parsers for their wiki markup which aren’t fully compatible, and none of them are as good as Markdown. They’ve had years to do QA but…

The only thing I see in Jira as an actual gap is the inexplicable lack of a standard view for showing all of the tickets in a particular sprint. You can make custom queries, of course, but it’s such a common need which everyone else on the market solved in 1.0.

I've tried YouTrack from JetBrains, and I've found its UX quite bad. I've used Asana, Trello, Microsoft (they had/have a tool for project management), Github Project. None of them seemed to work as well as Jira. (My opinion).

For us Linear (https://linear.app/) was much much better than all the competition

Two startups I’ve worked for uses Linear as well, but is it really scalable though? Like is there any big company (200+) using Linear?

[I work for Linear] Yes, we have multiple scale-up/enterprise customers with 200+ users

That's a very good point. First time I've used Jira was in a company with 500+ employees, things such as hiring were managed through Jira as well.

Microsoft's project management tool is Azure Dev Ops (used to be called Visual Studio Team Services), I found it pretty comparable to JIRA for the most part.

I used Azure Dev Ops at my last job! I thought it was fine – though I think some aspects of it weren't intuitive (maybe an unsolvable problem for a PM tool). Our team standups occasionally included someone discovering a useful Dev Ops feature that was simply hidden too well.

But the tool felt fairly fast and did it's core job pretty well.

Anyone know why they called it that though? Much of its key functionality has nothing specifically to do with DevOps, and I somewhat doubt it really supports everything DevOps (in an Azure world) requires...

I remember that Jira had a kanban board or something like that. It was almost 10 years ago. If it still exists and you're using it, give a try to Kanbanize. It's something that I almost really liked to use. The team bootstrap was done by a guy that really knew it well and kept managing and coaching for months. No idea what it would look like to start using it from scratch.

The official VSCode Jira extension is much faster than the web UI. Fast to search, see your own issues, create, jql, integrated git. Highly recommend

Wow, I didn't know that there was such extension. Thx.

I’ve never been at a company where users could get the right permissions to use it, unfortunately

Considering the amount of money you pay to have it, "it works" is not even the bare minimum. Lot of things work.

The problem with Jira is the total disregard for UX. Very simple tasks like moving tickets out of a story take way too many steps when it should take one click.

They don't seem to want to improve it because of legacy customer or reasons....

Yeah. I mean it has enough management options for projects and I really don’t have any complaints. Not sure what everyone’s hating about.

The functionality of JIRA is great. It's the UI that feels slow and clunky.

The functionality of Jira is great because it's basically turing complete at this point. A dedicated enough force of middle managers can warp it however they want to.

In the worst case sure. It also lets a small team start easily and modify it as they grow.

In many ways it's like Excel. Everyone says making an Excel killer should be easy because people only use 10 features. Problem is, everyone is using a different 10 features.

As another comment rightly pointed out, Atlassian has some recession "insurance," because JIRA tends to be bought by big, slow companies. Big, slow companies implement JIRA with the same agility and cleverness as they do their AD implementation, which is to say: it tends to be a nightmare of permission complexity caused by internal political machinations. That winds up making the UI slow and clunky, and driving the end users crazy.

Mainly it's slow and the UX makes everything painful.

I'm using Jira, too, and I don't think its slow. It actually works quite well and has loading animations for longer tasks, so it never feels laggy. Sure, it's not vi-levels of navigation speed, but it never bothered me. The UX works for me, too (although it took me a bit to learn it, to be fair).