> They also built pyramids without excavators but that doesn't mean it's not helpful
False analogy. The point here is that productivity in old Microsoft was far higher, and that the failing piece in modern development might not be the ticket system.
> The point here is that productivity in old Microsoft was far higher
That sounds virtually impossible to prove between unequal situations, and especially "far" makes it seem like an exaggeration / tall order (productivity between people isn't like wealth or popularity: some things change by multiple orders of magnitude, but how hard you can work doesn't, especially when averaged across thousands of employees), but to be fair I didn't read the whole fourteen thousand word source you added so I suppose I can't say for sure.
False analogy. The point here is that productivity in old Microsoft was far higher, and that the failing piece in modern development might not be the ticket system.