> Except unless you provide a contact information in the error dialog, the average user will forget what the message said when they close the dialog to contact support. Some users might be savvy enough to take a screenshot, but that isn't likely a good support plan.
Do you really intend to put links into error dialogs ?
Faced with that dialog you're already pissed, the software disappointed you and you now have to take an extra action (push the button) to even continue using the app or try again.
Imagine on top of that putting a link that pushes you to either your phone dialing popup (which will take you out of the app and you'll be on the phone while trying to get back to your previous screen to explain what happened), or a link that throw you into a page, and you'll be trying to understand why, and what you're supposed to do with it.
I find the author deeply disingenuous in that we have the emotional rant, but not what they actually did next as a user to solve that issue. Did they just refresh the page, the request resent and everything went well ? Did they send a "WTF?" angry message to support, who tracked their session from their username and made it all good for them ? (and yes, Trainline has really good support for the industry they're in)
I mean, it might as well be that the app auto-resent the request and solved the issue without the user doing anything, and we'd have not idea. That error message probably was there just to state it failed at a specific try, and further action depends on what's happening next in the app.
> Imagine on top of that putting a link that pushes you to either your phone dialing popup (which will take you out of the app and you'll be on the phone while trying to get back to your previous screen to explain what happened), or a link that throw you into a page, and you'll be trying to understand why, and what you're supposed to do with it.
Putting links in error dialogs seems like a set up for a situation where clicking that link produces another error with another link that also won't work followed by another and another etc.
Just reminding me of all the times I've seen "Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request"
Do you really intend to put links into error dialogs ?
Faced with that dialog you're already pissed, the software disappointed you and you now have to take an extra action (push the button) to even continue using the app or try again.
Imagine on top of that putting a link that pushes you to either your phone dialing popup (which will take you out of the app and you'll be on the phone while trying to get back to your previous screen to explain what happened), or a link that throw you into a page, and you'll be trying to understand why, and what you're supposed to do with it.
I find the author deeply disingenuous in that we have the emotional rant, but not what they actually did next as a user to solve that issue. Did they just refresh the page, the request resent and everything went well ? Did they send a "WTF?" angry message to support, who tracked their session from their username and made it all good for them ? (and yes, Trainline has really good support for the industry they're in)
I mean, it might as well be that the app auto-resent the request and solved the issue without the user doing anything, and we'd have not idea. That error message probably was there just to state it failed at a specific try, and further action depends on what's happening next in the app.