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The only problem I see with the original post is a matter of diplomacy. As the saying goes, the trick is to tell someone to go to hell in a way that makes them eagerly anticipate the vacation. (Or using the original post's terminology, they're eagerly up for it...).

I would have expected that the discussion here should be taking that as a given. No paying business is required to take on all suggestions from all customers [1] [2], why would anyone be expected to do that for free?

[1] Paying businesses have whole departments dedicated to translating "tell them to go f--k themselves" to "Dear Sir/Madam: We would like to extend our deepest sympathy for your concerns with our product ... ".

[2] Another popular HN topic is "the client from hell". Would be interesting to have a thread to discuss this thread in that context.




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