Discord is way better than Slack for B2C if you're reaching that demographic.
I'm running my start-up via Discord and it's grown to a 60,000-member community. Incredible engagement. Fantastic way to find customers and business use cases, too.
For "enterprise", we run a separate instance for staff with lots of useful Github, Clickup, and other integrations.
While I understand that approach EF going Discord-forward, it's one that's prevented me from joining many circles now as I've pledged to take my data privacy more seriously and proprietary apps aren't it. I hope you offer at least one alternative (but if you're not targeting open-source users or privacy advocates, there likely wouldn't be a difference).
One nice thing about IRC is it is sure to remain an alternative as services which purportedly lack alternatives build paywalls or become the center of scandals relating to mishandling user data.
I'm running my start-up via Discord and it's grown to a 60,000-member community. Incredible engagement. Fantastic way to find customers and business use cases, too.
For "enterprise", we run a separate instance for staff with lots of useful Github, Clickup, and other integrations.