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Exception handling is usually a specific job in logistics, often titled 'problem solve' or similar. The people doing delivery routes only have the time/information/procedures in place to do their assigned tasks. They probably don't have the time, space, or information to determine what to do with that basket. It was someone else's job assignment.



I know that “computer” used to be a profession. But who would have thought “exception handler” was one, too?




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