Well yes, otherwise what incentive do they have to get it right the first time?
If and when the manufacturer dumps these guys and issues a public apology for their behavior, we certainly should forgive them. But it's still justifiable to place part of the responsibility on them for what happened.
If and when the manufacturer dumps these guys and issues a public apology for their behavior, we certainly should forgive them. But it's still justifiable to place part of the responsibility on them for what happened.