Problem with this is false advertising. Often, you buy a tool because its website says can do A and B, and do does the sales rep. Then you deploy it and realize it really only does C, and if you squint at it hard enough you can kinda see A and B if you pay extra and spend months customizing it. Growth at all costs mindset makes companies lie do they don’t lose a single lead, then try to lock/beat them into submission and pretend this was always the agreement.

Sure. You take the two ladies who built and maintain your homegrown system and you run them through 6 months of training on Actions and Pipelines and Agents along with two other employees, then give them a Director and an official dept like "DevOps". Now you're ready for a new workflow. See all the hassle and money you've saved?