I don't think it is, not for a business such as the one described in the article. I'm currently living in Japan, and in a relatively short amount of time I've personally met several business owners who might have acted similarly, sincerely.
There is a large amount of small and niche businesses here which are not profit-driven.
It's up for debate how productive Japan's companies really are.
Studies show it is one of the least productive/efficient among developed economies, with all the unnecessary meetings, lack of quick decision-making, and outdated processes.
Too naive. This is a Japanese way of saying "I don't give a shit."