3 emails over six months is pretty lousy notification rate. At minimum, something sent the month of the shutdown would be appropriate. More ideally, would be an aggressive notification push of increasing frequency the closer to the shutdown period. Was there any notification of the shutdown in the admin panels? The person with the ability to migrate data may not be the person receiving the messages.
EDIT: Also, does the company have a Sales team? Why is that not a top line item for representative to contact those who have active service in the region to emphasize the shutdown? Or was the Sales team similarly in the dark about the messaging?
It is pretty amazing. Business of storing other people's data, and evidently notice of deletion is treated as a non-event. Instead of a Huge Big Deal that should be the top line communication to impacted customers until a migration plan has been enacted.
EDIT: Also, does the company have a Sales team? Why is that not a top line item for representative to contact those who have active service in the region to emphasize the shutdown? Or was the Sales team similarly in the dark about the messaging?