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I'm pretty sure that at least in California this isn't true. IIRC if your taxes are normal enough (low enough amount, just a W-2) you can actually login to the California tax site and it can automatically compute your refund for you.

I think my girlfriend used this once - I may be remembering incorrectly though.



If it's anything like TurboTax, they just pull from ADP, which produces W-2's for many major companies.




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