If you're working in a restaurant that is understaffed, such that you're unable to service your customers, instead of putting said customers through hell, you have a choice. You can close the restaurant. If your management doesn't allow you to close the restaurant, they obviously don't care about either the employees, customers, or business. It's time to find a new job at that point.
If you ever find yourself in this situation, it's better to post a sign or note to customers so they are aware of the situation. People generally aren't upset at waiting, as long as they are told before hand. What gets people upset is being deprived of their choice, and now they are "locked in" to receive some late, poorly made food, and to top it off can't even be refunded after they've already been violated.
Obviously, the woman was wrong but the judge in this case has shown he doesn't understand either.
If you ever find yourself in this situation, it's better to post a sign or note to customers so they are aware of the situation. People generally aren't upset at waiting, as long as they are told before hand. What gets people upset is being deprived of their choice, and now they are "locked in" to receive some late, poorly made food, and to top it off can't even be refunded after they've already been violated.
Obviously, the woman was wrong but the judge in this case has shown he doesn't understand either.