> Users want something new if their current software isn't meeting their needs for whatever reason.
What if their need is for something new and shiny?
Have you never heard people say they tried Chrome because it was new and shiny (even the word implies shininess)? Or how about how people want to buy the latest iPad or iPhone, it isn't because the old one isn't "meeting their needs" in some boring sense. They want something new and different.
> Whenever I hear users ask for change it's because there's a feature they wish they had or a bug that's annoying them
That is a very simplistic view of users. Users are human beings - they want conflicting things, both for things to work and be predictable, and for things to be new and interesting.
The right tradeoff is the hard part, not absolute black-and-white principles of "users never want change" or "users always want something new and shiny".
What if their need is for something new and shiny?
Have you never heard people say they tried Chrome because it was new and shiny (even the word implies shininess)? Or how about how people want to buy the latest iPad or iPhone, it isn't because the old one isn't "meeting their needs" in some boring sense. They want something new and different.
> Whenever I hear users ask for change it's because there's a feature they wish they had or a bug that's annoying them
That is a very simplistic view of users. Users are human beings - they want conflicting things, both for things to work and be predictable, and for things to be new and interesting.
The right tradeoff is the hard part, not absolute black-and-white principles of "users never want change" or "users always want something new and shiny".