https://www.sciencedirect.com/science/article/abs/pii/000510...
- The more tasks you automate the less practice people get in doing those tasks themselves and developing the experience in executing them.
- Yet, experience becomes more important as issues/exceptions occur (which they will)
- Ironically, when people are needed the most they are least prepared to step in because automation has taken over their day-to-day.
Net result might be a reduced supply of 'experience' but demand remains strong thus increasing the price of it.
https://www.sciencedirect.com/science/article/abs/pii/000510...
- The more tasks you automate the less practice people get in doing those tasks themselves and developing the experience in executing them.
- Yet, experience becomes more important as issues/exceptions occur (which they will)
- Ironically, when people are needed the most they are least prepared to step in because automation has taken over their day-to-day.
Net result might be a reduced supply of 'experience' but demand remains strong thus increasing the price of it.