>> Ingka says it has trained 8,500 call centre workers as interior design advisers since 2021, while Billie - launched the same year with a name inspired by IKEA's Billy bookcase range - has handled 47% of customers' queries to call centres over the past two years.
Do you expect all companies to retrain? Do you expect CEOs to be wrong? Do you expect AI to stay the same, get better, or get worse? I never made the claim that new jobs will NOT be made, that is yet to be seen, but jobs will be lost to AI.
>> “For a company like BT there is a huge opportunity to use AI to be more efficient,” he said. “There is a sort of 10,000 reduction from that sort of automated digitisation, we will be a huge beneficiary of AI. I believe generative AI is a huge leap forward; yes, we have to be careful, but it is a massive change.”
I do not have any hard data from 10 years from now.
My speculation is based on not seeing any constraints that will block progress of machine intelligence from reaching those capabilities within 10 years.
Also, Kurzweil's predictions from early 2000s have been eerily prescience and this is the time frame he predicted for the Singularity.
