I wonder, do any of these company send defensive communications when people try to unlock things like this?
Yes, I made that phrase up. So here's what I mean:
- "Amazon then allows you to input a new credit card." <-- Amazon should then send an email confirming this to your email address, a txt to your phone, and a smoke signal to your Tipi.
- "Next you call back, and tell Amazon that you’ve lost access to your account.", email, phone, Tipi. And a waiting period.
- When you call Apple's tech support, again: email, phone, Tipi.
Maybe I'm missing the obvious flaw in this plan, but since customer support (humans) seems to be one of the main weak links, it would make sense for presume that's where people will attack, and to then attempt to reach out with all communication mediums possible to make sure you're talking to the real deal.
Yes, I made that phrase up. So here's what I mean:
- "Amazon then allows you to input a new credit card." <-- Amazon should then send an email confirming this to your email address, a txt to your phone, and a smoke signal to your Tipi.
- "Next you call back, and tell Amazon that you’ve lost access to your account.", email, phone, Tipi. And a waiting period.
- When you call Apple's tech support, again: email, phone, Tipi.
Maybe I'm missing the obvious flaw in this plan, but since customer support (humans) seems to be one of the main weak links, it would make sense for presume that's where people will attack, and to then attempt to reach out with all communication mediums possible to make sure you're talking to the real deal.