Based on what I see on my local Uber Eats, it’s mostly delivering food from low-quality ghost kitchens and McDonald’s to people who can’t be bothered to find anything better.
I’d find it too depressing to run any kind of family business that involved food delivery.
Yup, before "tech" arrived food delivery was quite normal in the UK, and from watching 80s and 90s sitcoms quite normal in the US too. Indeed the "pizza porn trope" is as old as the hills [0]
I don't know anyone that regularly orders a takeaway by looking at some random website for some random crap, maybe it's a big city thing. I've tried to use things like ubereats in the past when away on business - last time in New York where everywhere was closed downtown at about 11pm, including the hotel room service. I was very disappointed, and vowed never again. I did something similar a couple of years earlier with the same vow though.
I’d find it too depressing to run any kind of family business that involved food delivery.