True. You'd have sue and first get the arbitration clause revoked. My understanding is that courts are getting more amenable to this.
Dittos restrictions on class actions.
My policy is that I will generally reject arbitration / class action limitations and/or take my business elsewhere.
Of course, it's always possible that the arbitrator would find for the claimant, but such clauses usually (didn't check here) disallow class actions, and arbitrators are historically biased toward the entity requiring their services (e.g.: Joyent in this case).
