I don't agree. I've personally emailed every single one of our IgnitionDeck customers, about 20% of which reply. It takes maybe 2-3 minutes extra per reply. Initially, I used TextExpander, and later, Intercom.
These are paid customers though, so were I offering a free service I probably wouldn't have done so.
It really is. I think their pricing structure is a little off, but it's a service I gladly pay for and recommend. I met the guys at LessConf last year, and they're great people, so it's a win-win in my book.
These are paid customers though, so were I offering a free service I probably wouldn't have done so.