This is literally every/any ISP that maintains last-mile infrastructure or anything in between. Cable MSO's are (still it seems) the worst, and having worked for various of them in a network engineering capacity, including @home networks the pioneer of cable modems and service, I've seen it for 25+ years after now first or second hand from others that still do. Eventually it's cheaper to pay a call center agent to take their calls and abuse than fix the actual issue in the ground, which is simply business mantra for the 21st century for anything.