If they have the ability to hook an llm up to a system that can schedule an oil change why can’t they provide a form on their website to do the same thing and save everyone the hassle?
Just ask your LLM to call the dealership. The only downside is spoken word is a bit slow for computers. Maybe we can even work out a protocol where the LLM voices talk faster and faster until they can't hear tokens clearly
At that point we’ll have to convert the voices into a form more amenable to machine to machine communication. Perhaps a system based on high and low signals.
They do, via the manufacturer's app. It works fine as well.
Situational context matters though, sometimes you get in the vehicle and get the alert. Just say "Hey Siri, call dealership" and away you go hands free. No messing with apps.
They do offer the ability to schedule an oil change via the website and yet some people still prefer to call. User preference and multi-channel servicing options are nice to support
Unsure about whether the specific dealership in question supports online booking, but there existing consumers whose preference is for a phone call over a web-based experience is definitely the case, at least in the US.
For example, even with the (digital-only) SAAS company I work at, we have a non-trivial amount of customers who with strong preferences to talk on the phone, ex to provide their credit card number, rather than enter it in the product. This is likely more pronounced if your product serves less tech-savvy niches.
That said, a strong preference for human call > website use doesn't necessarily imply even a weak preference for AI call > website use (likely customer-dependent, but I'd be surprised if the number with that preference was exactly 0)
how about the plainly obvious fact that every call tree system first spends 1-8 minutes going through all the things that you can actually do on the website instead of calling: do you really think they would bother with that if people aren’t calling about stuff that is easily done on the website? sure, we all agree that it is partly designed to get people to hang up in disgust and give up, but that is an obviously insufficient explanation compared to the simpler and more comprehensive explanation that people simply do, as a matter of fact, prefer to use the phone despite it being clearly less useful for easily-computer-able tasks.
fair enough. i totally believe that, and for the record i threw that bit in as an olive branch to the parent commenter… in retrospect, i shouldn’t have even included that rhetorical sludge. major chesterton’s fence area, that.
