"While we encouraged the site owner to take advantage of the Enterprise tier of service given their needs and traffic levels, the site would have been brought back onto CloudFlare's network if they had upgraded to the Business tier of service ($200/mo) which included Advanced DDoS mitigation."
This reads like "We encouraged the site owner to pay 15 times more than they needed to."
Which is it, do they need the business tier, or the enterprise tier?
I've been a happy CloudFlare customer so far, but the lack of transparency in rules and pricing is concerning. You don't charge for bandwidth, but can disable sites at your discretion if it causes problem in your infrastructure? This sounds a lot like ISPs that offer "unlimited" bandwidth but start throttling you at some predetermined but unknown cap.
This reads like "We encouraged the site owner to pay 15 times more than they needed to."
Which is it, do they need the business tier, or the enterprise tier?
I've been a happy CloudFlare customer so far, but the lack of transparency in rules and pricing is concerning. You don't charge for bandwidth, but can disable sites at your discretion if it causes problem in your infrastructure? This sounds a lot like ISPs that offer "unlimited" bandwidth but start throttling you at some predetermined but unknown cap.