Alright. It's probably a difference of opinion, nothing more. I'm quite forgiving by nature (for better or for worse), so I tend to give people the benefit of the doubt -- if they say they truly didn't mean to cause any damage, then I believe them. So to me, the fact that they changed the wording so quickly (less than 24 hours!) is a very positive thing, and is similar to any other company responding quickly to community feedback about a design flaw. Regardless of anything else, it is at least good for companies to react so quickly.

Who, exactly, is asking you to feel sorry for Get Satisfaction?

They clearly apologized, said how they would do things differently in response, and then did those things. I'm not sure what more you can expect of human beings.

There may be other aspects to their business model that remain questionable, so yes, take them to task for those (apparently they left the fee for taking competitors adds off the page in place, for example). But I do not think talking about how their actions make you feel is especially productive.

"Who, exactly, is asking you to feel sorry for Get Satisfaction?"

At the risk of answering for someone else...At this point, I would summarize most of the criticisms of Fried and defenses of GS as "The good, kind people of GS are being bullied by 37Signals." So, those people.