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My dad still pays despite having Comcast since forever. He thinks he'll lose his email he's had forever if he cancels. I've tried many times to convince him otherwise but.. some people just don't get technology and the Internet.


Inertia isn't luddism, necessarily. Hating change isn't hating technology, even though the end result is using older tech.


What a fantastic business model, relying on the misunderstanding of your customers.




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