And most likely you all have a very positive impression of the hotel now, which will most likely come to mind the next time you need to plan a visit, or possibly even if you have a random conversation about Vegas, in which you have a chance to impress someone else. Here, you've recalled it from just a good customer service discussion.

Considering a Casino can make many times the cost of the room on a visit depending on the customer, this is very, very good business.