> Also most people if they have an issue will automatically leave a bad review instead of contacting the support email to get it resolved.
because most people are used to working with big products. Even me, a developer, this is the first time I considered that you could in general email support and not get some patronizing useless robot. It makes sense now that I think about it, since so many of the apps are made by small sized development firms or even just lone wolfs, there's a good chance I could get a human, maybe even another dev!
In general, that would never happen with a large and well known product. Faced with that, people take the only outlet they feel with maybe change something.
because most people are used to working with big products. Even me, a developer, this is the first time I considered that you could in general email support and not get some patronizing useless robot. It makes sense now that I think about it, since so many of the apps are made by small sized development firms or even just lone wolfs, there's a good chance I could get a human, maybe even another dev!
In general, that would never happen with a large and well known product. Faced with that, people take the only outlet they feel with maybe change something.
The best app ever part. Well...
People always exaggerate, ALWAYS.
:)