We also conform to law enforcement inquiries only where legally required, and with notification to the account owner of any and all inquiries legally allowed.
This is precise wording! Sort of refreshing; I can't recall seeing anything like this from my mobile provider.
We do not delete call records actively, and we keep history of where a number has been provisioned. We do this for support and analytics purposes as a matter of good record keeping. This is not likely to change.
You must not have many customers yet if you don't have a schedule for deleting CDRs. Surely this will happen at some point? I guess $15/m pays for some storage... Anyway the moralistic "matter of good record keeping" is a bit of a turn-off. Deleting unnecessary data is a kindness to one's customers.
We don't keep much data around for a CDR, just who called, what time, and what happened to it. Even my number hasn't generated more than 1K of data thus far. I don't see that being a big problem for 10 years of someone's line data.
We can change the wording on that, but there is a requirement for when a number is active or not and who it is attached to, and there's some significant liability if we can't say where a number was supposed to be going at some point in the past. We want to acknowledge that requirement so everybody knows what's happening and why. I understand completely if that's a turn off, but do realize that anyone who has a phone number has such records kept around for several years. My approach is that telco stuff is not something I want to be unprofessional about, and I don't want to hide that either.
Knowing that philosophy, I'm open to suggestions for restating that particular phrase. I suppose it's also worth expanding what "provisioned" means here (specifically it means we put a line on an account with this ID at this time, not a function of identifying WHO owns a number at a time).
You might also note that we don't ask who you are. We don't care. Stripe (payment processor) does, but our system honestly has no idea. If that changes, so will our policies to reflect exactly that, and why.
Thanks for your detailed reply. Can we agree that there is a difference between CDRs and provisioning info? No one will complain that you are obeying the law with respect to the latter, but "never" is a strange call record deletion policy. Not even an ILEC would try that. A policy this strange will cost you customers, especially since anyone trying this service is much more likely to think about privacy issues.
That's a fair perspective and I will give some sincere thought to the prospect. Striking a balance is important to us as a team, so I can't say I will cater to everything you wish, which I'm sure you understand easily enough, but I do wish to treat it with the weight it deserves when you're being very reasonable about explaining your position. Cheers.
just who called, what time, and what happened to it. Even my number hasn't generated more than 1K of data thus far. I don't see that being a big problem
It's enough that I'd prefer to have a sunset / data retention limit. Somewhere from 3-18 months, preferably on the shorter end of the scale.
I've also been looking for UI / features, haven't found that yet on the site.
This is precise wording! Sort of refreshing; I can't recall seeing anything like this from my mobile provider.
We do not delete call records actively, and we keep history of where a number has been provisioned. We do this for support and analytics purposes as a matter of good record keeping. This is not likely to change.
You must not have many customers yet if you don't have a schedule for deleting CDRs. Surely this will happen at some point? I guess $15/m pays for some storage... Anyway the moralistic "matter of good record keeping" is a bit of a turn-off. Deleting unnecessary data is a kindness to one's customers.