Someone at Namecheap decided to change their functional domain management interface into "better" one - driven by javascript, with humongous fonts, message popups and dynamic forms that makes any domain editing and management job a time wasting disaster.
Namecheap called it "more user friendly and has a modern design".
I thought 1and1 and Godaddy were unbeatable but never expected my favorite namecheap to beat them to pulp in pissing off so many users in such a short period of time.
As a response to their customers namecheap published a thread:
https://blog.namecheap.com/we-are-listening/
Where ironically "listening" ears were closed to any new comments due to overwhelming negative feedback.
Namecheap stance is instead of giving users the interface and productivity they really liked - they intent to continue forcing users to "like" their new disastrous UI by promising to publish "Get Started wizards" to ease pain:
https://community.namecheap.com/forums/viewtopic.php?f=10&t=...
I welcome feedback here and let make namecheap listen to us - the customers that loved and recommended namecheap to all our friends and clients.
I also welcome to discuss alternatives to show namecheap that ignoring users is not an option and is not acceptable.
FYI, when renewing a domain with GoDaddy not long ago, I was pleasantly surprised to find their site to have been redesigned -- and useable.
(And: in general, GoDaddy has changed course in recent years thanks to a new CEO and the people he brought in. The company has improved technically, they've gotten rid of their sexualized advertising and they've gotten serious about hiring women.
The UI is terrible.
When i logged in i was presented with alarming "expired" notice on my domains. Any domain holder knows that these types of messages can cause heart attacks. Digging in i discovered that the expired element is some ssl cert that i never used. there is no way to turn off this "expired" notice. no easy way to sort my domains or whois guards and see which are soon to expire.
i have ~50 domains registered in namecheap which are now almost unmanageable.
btw - ssl has such a familiar icon. why invent a new icon for ssl? The expiration column is of the domain or whoisguard? namechaep are not stupid people... how did this design get through?
I ended up renewing a domain that doesn't expire for 6 months because of this. I bet that's exactly why they did it. Even the hover text was ambiguous, something like "expired Oct 31"
I too have had enough of the silly new UI. Just the fact that you give us no choice to revert back or even give us another option, that tells me you are not caring about your customers. I have to spend too much time trying to figure out what to do with the piece of crap you call a User Interface, not to mention too much time on chat when I can't figure it out.
I am running a business here, I'm not some teenager with a couple of vanity domains. I have over 70 domains I manage not to mention clients I need to please, too bad you don't think the same way.
Since you have given me no choice, I have had to look for alternatives. I will not support Godaddy however I did find another registrar, Namesilo, that has a no nonsense interface that is simple to use and doesn't require scrolling forever to find anything. Namesilo has a much better interface and happens to have better prices, free whois guard and, so far, awesome support.
So, I have begun moving my 70+ domains away from Namecheap.
Even if they finally decide to fix their bad UI, I will not return, nor will I suggest your company to any of my clients or colleagues.
Yep, that new iface is not the greatest nor intuitive. It's not madefor efficiency but iPhone handling. I wonder if they ever checked how manyactually administrate a website from a phone...
Agreed. I use(d) Namecheap because of their Just-Working(tm) interface. Everything was simple, fast and easy to be found. That changed. That changed heavily.
I thought 1and1 and Godaddy were unbeatable but never expected my favorite namecheap to beat them to pulp in pissing off so many users in such a short period of time.
As a response to their customers namecheap published a thread: https://blog.namecheap.com/we-are-listening/ Where ironically "listening" ears were closed to any new comments due to overwhelming negative feedback.
Namecheap stance is instead of giving users the interface and productivity they really liked - they intent to continue forcing users to "like" their new disastrous UI by promising to publish "Get Started wizards" to ease pain: https://community.namecheap.com/forums/viewtopic.php?f=10&t=...
I welcome feedback here and let make namecheap listen to us - the customers that loved and recommended namecheap to all our friends and clients.
I also welcome to discuss alternatives to show namecheap that ignoring users is not an option and is not acceptable.