Someone at Namecheap decided to change their functional domain management interface into "better" one - driven by javascript, with humongous fonts, message popups and dynamic forms that makes any domain editing and management job a time wasting disaster.
Namecheap called it "more user friendly and has a modern design".
I thought 1and1 and Godaddy were unbeatable but never expected my favorite namecheap to beat them to pulp in pissing off so many users in such a short period of time.
As a response to their customers namecheap published a thread:
https://blog.namecheap.com/we-are-listening/
Where ironically "listening" ears were closed to any new comments due to overwhelming negative feedback.
Namecheap stance is instead of giving users the interface and productivity they really liked - they intent to continue forcing users to "like" their new disastrous UI by promising to publish "Get Started wizards" to ease pain:
https://community.namecheap.com/forums/viewtopic.php?f=10&t=...
I welcome feedback here and let make namecheap listen to us - the customers that loved and recommended namecheap to all our friends and clients.
I also welcome to discuss alternatives to show namecheap that ignoring users is not an option and is not acceptable.
FYI, when renewing a domain with GoDaddy not long ago, I was pleasantly surprised to find their site to have been redesigned -- and useable.
(And: in general, GoDaddy has changed course in recent years thanks to a new CEO and the people he brought in. The company has improved technically, they've gotten rid of their sexualized advertising and they've gotten serious about hiring women.
I thought 1and1 and Godaddy were unbeatable but never expected my favorite namecheap to beat them to pulp in pissing off so many users in such a short period of time.
As a response to their customers namecheap published a thread: https://blog.namecheap.com/we-are-listening/ Where ironically "listening" ears were closed to any new comments due to overwhelming negative feedback.
Namecheap stance is instead of giving users the interface and productivity they really liked - they intent to continue forcing users to "like" their new disastrous UI by promising to publish "Get Started wizards" to ease pain: https://community.namecheap.com/forums/viewtopic.php?f=10&t=...
I welcome feedback here and let make namecheap listen to us - the customers that loved and recommended namecheap to all our friends and clients.
I also welcome to discuss alternatives to show namecheap that ignoring users is not an option and is not acceptable.