Actual, human based decisions will almost always win out.
Data is only helpful when it is directly and clearly tied to the problem.
* Good: "Our customers are complaining of random drop-outs. We've noticed X% of requests to Y service take longer than Z time. We believe that's the problem".
* Bad: "Companies who are most successful on our platform upload X things in their first Z days. We must find a way for everyone to upload X things in Z days".
Data is only helpful when it is directly and clearly tied to the problem.
* Good: "Our customers are complaining of random drop-outs. We've noticed X% of requests to Y service take longer than Z time. We believe that's the problem".
* Bad: "Companies who are most successful on our platform upload X things in their first Z days. We must find a way for everyone to upload X things in Z days".