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While I agree with the general idea, "customer" implies a specific sort of relation (one where consideration is knowingly and directly exchanged for a good or service). Twitter's customers, for example, are advertisers. What do you call all those people who use Twitter as a personal communication platform?

Calling those people customers may perhaps cause subtle shifts in Twitter's behavior such that it would be more aligned with those people's interests, but it wouldn't be accurate!




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